Job Post: Customer Success Specialist
When: Apr 2021 | Business Team | Full-Time | Munich, Germany
Having freshly raised a Funding Round from Top Tier VC firms, we are looking for ambitious new team members on our journey to make first- class distribution accessible for eCommerce, B2B, and Retail companies of any size. We are strongly convinced that hiring, developing and motivating people who build the strong foundation of our company will be essential for our success. Join us and benefit from great opportunities for personal development in a fast-growing, high-performing and fun team in the heart of Munich. We want you!
What you do
Work & Responsibilities
- You build trusted relationships with our existing customers by becoming a product expert
- You ensure customer success by providing support to our existing customers via mail and phone
- You develop automation strategies to make customer support more efficient
- You are continuously improving our help center articles and product guides based on your customers’ questions
- You understand the customers’ needs and communicate feature requests to our product team
- You onboard new customers successfully to the everstox platform
Who you are
Job Title Profile
- You ideally have 1 year+ experience in a customer-facing role (B2B)
- You have worked with helpdesk tools like Freshdesk, Zendesk, etc. before
- You have excellent communication skills and are fluent in German and English (speaking & writing skills)
- You are able to react quickly, analyze, and prioritize incoming tasks and stay calm even in difficult situations
- You are solution-focused and have a technical understanding
- You are self-motivated, proactive, and a team player
Perks & Benefits
- Work closely together with an experienced department lead as well as the founders with strong technical and entrepreneurial background
- Get a steep learning curve and take responsibility & autonomy for key decisions about the future of everstox
- Work at a well-funded, early-stage startup with an innovative business model in the logistics industry
- Be part of a dynamic, high-performing, and fun startup team in the heart of Munich
- Get an attractive compensation package
Who we are
We are a Munich-based logistics and tech startup with over 10 nationalities. Our team is dynamic, versatile and ambitious, but we all have one common passion that we share (besides Logistics & Tech, of course) – that’s Ping Pong. Okay let’s get a little bit more serious. We are a venture capital-backed startup. Our goal is to digitize the logistics industry (a €250bn+ market in Europe) with our connected network and cloud platform. We make sure customers receive their orders on the next day, at lower transportation costs and emissions.
Apply for Job-Title
We are looking for open-minded, tech-savy and passion-driven individuals. Join our mission of revolutionizing the European warehousing industry and digitizing logistics operations. If you are ready for a new challenge and want to join a fast-growing startup in the heart of Munich, then we’re looking forward to your application.
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