// FAQs

About Logistics, Fulfillment, Warehousing and everstox

Here’s an overview about frequently asked questions that we’re collected from customer calls, partner discussions and media inquiries. This will help you quickly find what you’re looking for.

If not, always happy come back to your questions and inquiries: simply contact us.

// about everstox

What's everstox?

what's everstox?everstox is a technology and Logistics-as-a-Service (LaaS) platform that offers flexible warehousing, fulfillment, and logistics services to eCommerce, B2B and Retail companies by connecting fast-growing merchants with third-party logistics providers across Europe.

The everstox platform is fully API-driven and enables scalable and data-driven fulfillment of all logistics processes. Our platform can be easily integrated into multiple distribution channels and systems (such as Shopify, Magento), online marketplaces (like Amazon, Ebay) and ERP-systems in order to achieve full operational transparency over all incoming orders, fulfillment and warehousing processes in real-time.

Check out all of our fulifllment service and warehousing features: everstox features

What is meant with API-driven logistics platform?

API-driven everstox platformAPI refers to Application-Programming-Interface protocol. An API is a computing interface, which connects two applications, systems, or softwares with each other via code, in order to enable interaction between them. The API of everstox is able to connect data from multiple orders sources, including the merchants’ shop-, ERP-systems and marketplaces with the warehouse management systems (WMS) of multiple logistics providers across Europe.

Our APIs enable automation of and transparency on fulfillment and logistics operations in real-time. I.e. a single integration with everstox gives a merchant full access and control over all connected fulfillment and logistics services, eliminating the complex IT integration efforts with individual logistics providers.

To achieve this, everstox offers a variety of pre-integrations to common systems as well as an open REST API to connect custom systems.

What makes everstox different towards other fulfilment providers?

everstox USPseverstox is a technology-first company and provides a level of connectivity, automation and transparency unmatched by traditional fulfillment providers.

Moreover, everstox offers full flexibility and scalability of warehousing & fulfillment services across European markets while being independent from the location, capacity, service level or pricing limitations of individual providers. everstox is fully transparent in its transactions and pay-as-you-go model. Customers and logistics providers know who everstox connects them with and only get billed for what is being used.

The everstox platform enables a direct API-connection between the existing WMS of logistics partners and multiple order sources of merchants (e.g. online shops hosted on Shopify, ERP-Systems, marketplaces like Ebay and Amazon, apps).

By using everstox our customers are able to access data-driven warehousing and fulfillment features for all order sources through one tech platform making all logistics, warehousing and fulfilment processes digital and automated in real-time. With our platform in place, customers can receive daily, weekly and monthly logistics KPIs, benchmark internal processes and track service level reports – among other logistics features.

Who are your typical users?

everstox customersThe typical merchants that use our platform are fast-growing B2B, eCommerce, or Retail sales businesses, which are looking to set-up, improve or expand logistics operations. These merchants send fulfilment requests for order volumes of over 1000 orders per month and look for a strong focus on great end-customer experiences and high service levels.

We have business-case-matching logistics providers for customers in any industry segment, including Consumer goods, Beauty & Cosmetics, Food, Beverages, Furniture, Electronics and more.

In case you want to learn more, here are some articles about logistics specifics and customer success stories:

Where are your LPs? Which markets do you cover?

everstox 3PL Network locationsOur independent logistics partners are located in over 6 European countries, including Germany, the Netherlands, Sweden, Italy, France and the UK. We are expecting to expand to other countries within Europe in the near future.

How scalable is everstox?

how scalable is everstox?The everstox platform supports an infinite number of sales channels, orders per channel and fulfillment processing. Regarding the industry, no specific business model is required; implying that the customer can be of any kind. This is due to the fact that the everstox network of logistics providers is very broad & diverse with specialized providers for each product category and sales channel.

E.g. some connected third-party logistics providers are experts in fashion logistics while others are specialised in maintaining food fresh along the  value chain.  As for the geographical location, everstox has a network of independent logistics providers across Europe and is hence able to support merchants across Europe.

How do I join the everstox network?

How to join the everstox networkMerchants: Firstly, contact us online and tell us your Retail, B2B, and eCommerce logistics needs. Secondly, schedule a call to get to know our everstox team and network of 3PL providers. Thirdly, receive matching 3PL quotes and select your qualified logistics service provider. Next, connect to test our everstox Control Tower and data-driven fulfillment services. Finally, go live, access real-time operations and start shipping.

Logistics partners: Firstly, get in touch with our team and present logistics services by filling out the contact form on our website – following this, a profound due diligence examination with a qualification process takes places in regards to several criteria including: service levels, operational focus, physical control, geographic location, IT-standards and many more. Secondly, sign up to the everstox network. Thirdly, plug-in to our open API and tech-platform. This step can either be done by the 3PL itself or our IT team. Next, receive pre-qualified customer requests that match your operational focus. Finally, go live and start operations with new customers.

How long does it take to onboard?

onboarding at everstoxWith respect to merchants requesting fulfilment and logistics services from our platform, the onboarding involves a first call, filling out our fulfilment request form, a product demo and the introduction to a matching and qualified logistics provider until going live. The system integration takes place in the back-end.

Regarding logistics providers joining our network, the process includes a first call, due diligence screening and qualification processes, a physical visit to the premises and the system integration until the LP goes live and starts operations with new customers. More information concerning this process can be found under the question “How do I join the everstox network”?

Our IT team will integrate the merchants’ systems with our platform in the back-end, in order to ensure an efficient and fast onboarding process. Hence, in the case of new customers, our IT department connects with the merchants’ order source (e.g. online shop) and the logistics provider’s WMS. The IT process is designed for minimal effort and only takes a few days.

Which advantages does the everstox technology provide merchants and third-party logistics providers with?

everstox advantageseverstox connects merchants and logistics providers with a modern API-based cloud technology.

This means for merchants:
Merchants can quickly find logistics providers and set up a scalable European logistics network in order to automate and digitize all order processing, stock management and fulfillment steps.
This enables merchants to have full control and transparency over logistics processes. Using the everstox Control Tower, the merchant has control over orders and stock levels at all time and can access service reports on fulfillment operations from all warehousing partners with one click. Using our vast European network of 3PL also provides merchants with operational flexibility when it comes to expanding to cross-border markets. Resulting from this, merchants can improve their warehousing structure for an optimized stock management and efficient last-mile deliveries, fast and cost-efficient shipments, reduction of manual work, and also operational scalability. Working closely with our logistics experts, merchants benefit from streamlined processes, market knowledge, and strategic advice to receive a tailored solution for better warehousing and distribution.

This mean for 3PLs:
By having access to our network of fast-growing customers, 3PL providers are able to generate additional business with zero customer acquisition costs and increase their capacity utilization. 3PL providers have the opportunity to follow their own rules, to set their own prices, contractual terms and match with merchants that fit their operational focus. 3PLs can benefit from our modern management tools by plugging into our API once. 3PL providers can leverage the network effects resulting from everstox’ network of 3PL providers.

// about Logistics

What's B2B Logistics?

B2B Logistics & B2B FulfillmentB2B logistics describes the process of  logistics operations between two companies doing business with each other – often in the context of shipping goods or materials from a supplier to a business customer. The logistics between two businesses are often characterized by higher volumes of goods and pallet shipments in comparison to business-to-consumer (B2C) logistics. The need for speed in the delivery of goods is also often higher as sales and production capacities strongly depend on a speedy supply chain, especially in Just-In-Time production scenarios.

Here’s a full article about B2B logistics, B2B Fulfillment and what merchants need to take care of when selecting the right logistics partner: B2B Logistics 101

What's eCommerce Logistics?

what's ecommerce logistics?eCommerce logistics involves the logistics operations which take place once an order in an online shop has been placed. The product needs to arrive at the customer, which is either organised by the in-house operations team of the eCommerce shop or an external logistics provider along the supply chain. This process normally consists of several stages, such as inventory management, picking, packing and shipping.

During the whole process, the different stages need to be tracked, in order to ensure full data transparency for the logistics provider and the merchant. Full data transparency also enables the merchants to reduce customer service times and more efficient processes as there’s clear visibility about the fulfilment processing stage of the product.

What's Retail Logistics?

what's retail logistics?Retail logistics describes the logistics operations involved in organising and executing the process of moving products and goods from a supplier to a Retailer’s location (store or warehouse). Retail stores offer a wide variety of products with respectively different requirements along the value chain. Hence, the flow of products has to be transparent and well-planned to avoid unnecessary complexity. Particularly, in the food industry, a wide range of food products with different hygiene requirements need to be managed along the supply chain.

Retailers in the fresh-food and non-fresh food sector must always guarantee the cycle traceability of complete order batches and best-before date (BBD). Hence, inventory and demand planning are a substantial part of Retail logistics operations.

What's a third-party logistics (3PL) provider?

3PL third party logistics providerThird-party logistics providers offer merchants the opportunity to outsource their logistics process either partially or fully. This enables merchants to focus on their main business while at the same time having a 3PL provider handling processes on the logistics side of the business.

// about Fulfillment

How much does fulfillment by everstox cost?

fulfillment price & costs | everstoxScreening a wide range of +251 third-party logistics providers on a monthly basis, we at everstox connect the merchant with the most suitable and cost-efficient logistics provider in terms of location, operational focus and reference for the merchant’s business case.

Due to the fact that the logistics process is outsourced to the 3PL provider, the costs incurred highly depend on the merchants’ product characteristics, target countries and other requirements. A detailed fulfillment and warehousing offer can be given as soon as the merchant has filled out our fulfilment request forms. everstox doesn’t charge any hidden fees for IT-integrations or software services.

Can product packaging be individualized when working with an everstox logistics partner?

customized packaging & fulfillment | everstoxAbsolutely. Our customers can request customized packaging during the pick & pack process from their dedicated logistics provider with full branding possibilities including using selected packaging materials or inserting marketing flyers in the parcel.

Can products be cooled along the supply chain?

cooled warehousing, cooled fulfillment, cooled shipment | everstoxCustomers at everstox include cosmetics and food companies, whose products need to be cooled along the supply chain. In order to comply with the right temperature conditions we have partnered up with logistics providers, which have the operational focus and resources to provide optimal temperature at every step of the supply chain ensuring a closed cooling cycle along warehousing, fulfilment and delivery. Selected partners are able to cool products at a temperature of 1-4°. If required, customers can also ship frozen products using our 3PL network.

// about Warehousing

What's flexible warehousing?

what's flexible warehousing | everstoxChanging customer demands and markets are very common for established businesses and startups. As dynamically and flexible markets nowadays behave, the need for specific warehousing space and logistics operations also changes and correlates with time. As a consequence, businesses need a dynamic supply chain and adapt their distribution networks according to what’s happening in the market. Flexible warehousing is the key to achieve this as the warehouse facilities and fulfillment services of a 3PL (third party logistics) provider can be used at flexible terms. When involving in flexible warehousing by becoming a customer of everstox, your supply chain will be optimized by having cost-efficient fulfillment and logistics operations, a better end-customer experience, a more sustainable distribution network with shorter last-mile deliveries and a diversified logistics set-up – all as flexible and dynamically as markets behave.

Read a more detailed explanation about the benefits of flexible warehousing and comparison to traditional warehousing on:

Check also our Resources section and our LinkedIn page to keep up-to-date with our recent news, posts and achievements.

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