Returns fulfillment – smooth reverse logistics for smart brands.
With our integrated solution, returns management becomes a competitive advantage that not only increases customer satisfaction but also reduces your operating costs.
200+ eCommerce logistics experts and operations teams grow with everstox:
Turn smooth returns fulfillment into your competitive edge.
Returns management plays a central role in your logistics strategy and your logistics costs. With everstox, you can benefit from the most efficient processing of your returns and keep both main components of returns management under control at all times.
Preventive returns management.
We work closely with you and your team to develop measures to avoid returns even before the order has been sent to your customer.The aim is to reduce the number of returns and thus lower your costs.
Reactive returns management.
Returns management has never been easier than with everstox. You can rely on the efficient processing of all returns and the reintroduction of returned goods into the goods cycle.With our dashboard, you have full insight into the status of all returns at all times.
Cost-oriented goals of returns management.
Our focus is on minimizing the costs associated with processing returns. By optimizing your returns processes, you can reduce your operating costs and improve your profitability.
Customer-oriented goals of returns management.
With customer-oriented goals, the focus is on improving your customer satisfaction. An efficient and transparent returns process can help to increase customer satisfaction and strengthen customer loyalty.
Efficient returns management with everstox.
Returns are processed immediately upon arrival. Each return reason is recorded to give you clear insights and help improve products and customer satisfaction.
Returned items are checked for damage and completeness, then classified and handled according to your rules. Sellable goods are professionally reconditioned, repackaged, and returned to stock.
Items that don’t meet your standards are either sent back to you or disposed of in line with local regulations.
Acceptance of the returned goods.
As soon as we receive a return, we immediately start taking back and carefully processing the returned goods.
1
Recording the return reasons.
Every return reason is meticulously recorded so that you can develop a comprehensive understanding of the reasons for your returns.
This enables you to continuously improve your products and services and thus increase customer satisfaction.
2
Quality control.
The returned goods are thoroughly checked, for example for possible damage or incompleteness. You can specify exactly how the returned products should be classified and further processed.
This ensures that only products of the highest quality are returned to the sales process.
3
Refurbishment & disposal.
The returned goods are professionally reprocessed. Goods that are not to be refurbished will be collected to be either sent to you or disposed of.
4
Re-packaging.
Of course, we also offer professional reconditioning of your goods for resale.
This includes repackaging in the original packaging to ensure that the product is in its original condition and value.
5
Restocking.
After reconditioning, the products are put back into storage and booked into your inventory so that they are available to your customers again as quickly as possible.
Rejected goods that do not meet your standards are either sent to you collectively or disposed of in accordance with local environmental regulations.
6
A logistics solution that grows flexibly with you.
Delight your customers with the best delivery.
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Inbound fulfillment centers in Germany, the UK, Europe, and the US.
Reach your fulfillment goals faster with strategically located hubs. Choosing the right inbound location is essential for efficient recording and guaranteeing that your stock is available to sell across global markets as quickly as possible.
Locations in Germany.
Locations in Europe.
Locations in the UK.
Locations in the US.
Our customers' success stories.
„With all logistics operations managed from one centralized tool, we have maintained operational efficiency while also increasing our local presence and customer experience by significantly reducing our shipping lead times and picking errors.“
„everstox enables us to accelerate our European expansion with smart warehousing and local B2B & D2C fulfillment. By doing so, we excite our customers with faster shipping and the best possible service.“
"We are extremely grateful to everstox for revolutionizing our logistics landscape. Their solutions not only addressed our challenges but also opened new avenues for growth. The integration with the everstox software solution was seamless, and the team’s dedication made every step a pleasure. everstox’s innovative features, like real-time stock updates and customer-driven bundling, have truly elevated our brand."
"everstox’s Track & Trace feature has been a game-changer for us. With efficient parcel monitoring, we’ve achieved seamless last-mile tracking which reduces the internal effort for our Operations and Customer Service team tremendously. The local fulfillment centres being part of the everstox ecosystem have given us the possibility when going local to always work with professional fulfillment operations without the burden of complex tech integrations and time-consuming onboarding."
"We've worked with everstox for several years, and their service has been consistently reliable. Their team is responsive, dependable, and adaptable to our changing needs. Highly recommended for anyone seeking a solid 3PL partner. Partnering with everstox has significantly streamlined our supply chain."
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Take your fulfillment to the next level. With everstox.
Gone are the days when operational inefficiencies slow down your growth. We work with you to design the perfect warehouse and distribution network for your logistics.
We are personally here for you
Frequently asked questions about returns management.
What are the reasons for returns?
What technologies and systems does everstox use to optimize the returns process?
How is the quality of the returned items checked?
How does everstox support the restocking and reuse of returned products?
How quickly are returns processed and added back to stock?