Turn returns into insights. Not headaches.
Returns are a natural part of eCommerce growth, but unmanaged returns cost time, margin, and customer trust.
everstox returns management gives you full control over every return: from customer initiation to warehouse processing, stock decisions, and reporting – all in one centralized platform.
Built for fast-growing eCommerce brands that treat post-purchase experience as a competitive advantage, not an afterthought.
200+ eCommerce logistics experts and operations teams grow with everstox:
Why returns deserve a real system, not endless workarounds.
For scaling brands, returns quickly become a blind spot:
Limited visibility into what’s coming back and why
Manual approvals and inconsistent warehouse handling
Delayed stock updates and lost resale opportunities
High customer service workload as you scale
No structured data to actually reduce return rates
everstox turns returns into a structured, automated, and measurable process without adding operational complexity.
One platform for end-to-end returns control.
everstox connects customers, warehouses, and operations teams in one seamless return flow.
Every return is linked to its original order
Products, quantities, reasons, and condition are captured
Real-time visibility across warehouses and markets
Clean, reliable data – no spreadsheets, no guessing
Returns stop being a black box and become part of your fulfillment control tower.
A branded returns portal your customers actually enjoy using.
Offer customers a branded, intuitive self-service returns experience without exposing third-party tooling.
Custom logo, colors, imagery and copy
Fully white-labeled (no “powered by” branding required)
Branded transactional emails throughout the return journey
Your brand experience doesn’t end at delivery; it continues through returns.
One return flow. Multiple smart outcomes.
Customers don’t just “send items back”.
Your returns portal intelligently guides them through options based on your preferred rules.
Enter order number and email to access their order
Select individual items (even from bundles)
Choose predefined, customizable return reasons
Clearly see next steps and timelines
Behind the scenes, every return is automatically announced to the warehouse and linked to your operational workflows.
Keep revenue in your business with smart exchange logic.
Instead of defaulting to refunds, everstox helps you retain value and increase retention.
Flexible return options:
Inbound & inventory
Order & fulfillment operations
Shipping & returns
Reporting & analytics
Instead of juggling spreadsheets, warehouse portals, carrier tools, and manual workflows, everything runs through one system, one source of truth.
Built-in revenue protection:
Show only items within the same price range
Allow upgrades or downgrades
Offer incentives (e.g. discounts for choosing exchange instead of refund)
Returns become a retention and upsell opportunity without any manual effort.
Configurable return shipping & policies.
You stay in full control of costs and customer expectations.
Define whether returns are free or paid
Offer selectable return carriers
Automatically generate return labels
Communicate policies clearly and consistently
All rules are configured once, then executed automatically.
Automated refunds on your terms.
Choose how and when refunds are triggered:
Automatically when the return label is scanned
Automatically upon warehouse receipt
Automatically after condition grading
Or manual approval in the backend
You decide the balance between speed, control, and risk mitigation.
Smart return classification at warehouse level.
Not all returns are equal and your inventory decisions shouldn’t be either.
Standardized condition grading.
Returned items are classified during processing:
Sellable
Non-sellable
ABC condition classification
This enables:
Faster restocking of sellable items
Accurate inventory availability across channels
Clean separation of damaged or unsellable goods
Your stock reflects reality, not assumptions.
Returns data that drives decisions.
Built-in returns reporting.
Get a complete picture:
Returns volume over time
Returns by product, SKU, or category
Returns by logistics partner
Item-level return reasons and patterns
Use this data to:
Identify quality or sizing issues early
Reduce return rates long-term
Improve product descriptions
Optimize warehouse and carrier performance
Seamlessly connected to the everstox platform.
Returns don’t live in isolation. They’re fully integrated with:
Order management
Original order context always available
Stock overview
Immediate impact on sellable inventory
Fulfillment reporting
Unified operational analytics
Customer comms
Proactive, automated updates
One system. One source of truth. Full operational control.
Built for real-world eCom complexity.
The everstox returns portal is designed for brands that:
Operate across multiple warehouses or markets
Sell bundles or complex product sets
Experience seasonal return spikes
Care deeply about customer experience
And still want simple, scalable operations behind the scenes.
All the key benefits at a glance.
What you can expect from our from our returns portal:
Fully branded, white-labeled returns portal
Smart exchanges, credits & incentives to reduce refunds
Automated warehouse grading & stock updates
Flexible, rule-based refund automation
Actionable returns analytics
Reduced customer service workload
Ready to turn returns into a competitive advantage?
Returns don’t have to be a cost center.
With everstox, they become a controlled, data-driven part of your fulfillment setup – built to support growth, efficiency, and a premium post-purchase experience.
Ready to elevate your returns management?
Let’s talk about how everstox fits into your fulfillment setup.
Frequently asked questions about our returns management software.
How does returns data help reduce return rates over time?
How can returns be used to retain revenue instead of losing it?
How does everstox centralize and automate the returns process?
Why is returns management critical for growing eCommerce brands?