Faster process coordination with smooth UK shipping.
Discover how Lovehoney Group reduces their manual logistics coordination on a daily basis while improving delivery speed to UK customers 3 times faster.
About Lovehoney
Lovehoney Group (LHG) is a global leader in the sexual wellness industry, focused on research and development to bring new innovative products to market. Led by CEO Johannes von Plettenberg, the Group combines renowned brands and innovative solutions that enable people to explore and enhance their sexual journey. LHG consists of WOW Tech, known for its breakthrough innovations such as Womanizer and We-Vibe products, Lovehoney, a trusted name in adult pleasure products, and Amorana, a Swiss brand offering a wide range of intimate products. With a team of more than 950 professionals around the world, Lovehoney Group is dedicated to providing premium brands and memorable experiences. Lovehoney Group stands for inclusivity and diversity and is passionate about supporting and promoting sexual wellness in a safe, respectful and empowering way.
The situation explained.
Brexit led to the natural consequence for Lovehoney Group to optimize its logistics operations for the UK market. In fact, after Brexit UK order deliveries took up to 10-20 days impacting the customer experience drastically. Lovehoney Group needed a better fulfillment solution in the UK to keep its success momentum. Here’s how everstox faciliated UK fulfillment operations with a tailored approach to Consumer Electronics logistics.
Lovehoney Group’s success story in detail.
Challenges
Before working with everstox, Lovehoney Group experienced long delivery times and high cross-border costs for shipping B2C and B2B orders from Germany to the UK. The post-Brexit landscape also led to increased customs clearance efforts and cross-border complexities, especially for importing parcels to the UK with an item value above 135 GBP. All of which hindered Lovehoney Group’s ability to optimize their operations in the UK market.
Our solution
everstox provides Lovehoney Group with a local fulfillment solution and shipping setup that tackles all of their logistics bottlenecks associated with the import of products in the UK. Instead of shipping single parcels from Germany with long lead times and high cross-border shipping costs, Lovehoney Group now has a local fulfillment hub to which more cost-efficient bulk shipments can be sent in order to store products closer to UK customers.
With Brexit and the resulting changes, we needed a partner that would help us overcome the challenges of delivering our products to UK customers. With Everstox as a partner we were able to quickly set up a warehouse location with a suitable logistics partner, so that we could continue to offer great service and operational excellence.
More success stories.
Next-day delivery across Europe made easy.
Learn how cosmetics brand Yepoda delivers an impressive shipping experience in over 5 countries while maintaining complete operational efficiency.
Flexible scalability with a single integration.
Explore how everstox equipped Jungheinrich PROFISHOP with powerful D2C fulfillment to master parcel shipments of today and tomorrow with one single integration to the everstox ecosystem.
Batch tracking and converting UK customers since 2020.
yfood, an innovative food tech enterprise based in Munich, has expanded its product distribution to the UK. Discover how everstox reduces shipping costs, delivery times and provides yfood with software-empowered processes.